Dr. Holmes is an organizational leadership scholar and author with over 25 years of management and leadership experience in the private, non-profit, government, and entrepreneurship sectors. He has held senior leadership positions as high as president and founder.
In his dissertation, he thoroughly examined the challenges faced by human service workers in a government agency as they strive to provide high-quality service while adhering to the President’s executive order to deliver top-notch customer service. The study focused on the customer population, which comprised individuals receiving public assistance and dealing with substance abuse issues.
His study concluded that human service workers overwhelmingly perceived administration and politics as the key components for providing resources and services to the population.
Best Practices
Staying relevant in your profession with the latest best practices in management and leadership strategies requires continuing research.
Leadership Coach
One-on-one leadership coaching helps improve your performance and learn strategies to achieve KPIs.
